Ledger Live: Official FAQ & Support

Not exactly. Ledger Live is the software interface that allows you to interact with your crypto, which is secured by your physical Ledger hardware wallet. Your assets are stored on the blockchain, and your hardware wallet holds the keys. Ledger Live is the secure bridge that connects you to your assets without exposing your keys.

Yes, the official Ledger Live app for both desktop and mobile is completely free to download and use. You only need to purchase a Ledger hardware wallet to use with it. Be wary of any source that asks you to pay for the software itself–it's a scam.

You should ONLY download the Ledger Live application from the official website: ledger.com/ledger-live. Do not trust search engine ads, emails, or direct messages on social media. Using a trusted link, like the one provided by AssetGuard, ensures you are directed to the correct, secure source.

Absolutely. The Ledger Live app is designed to manage multiple Ledger hardware wallets seamlessly. You can add accounts from different devices and view them all within one consolidated portfolio. This is useful for separating personal and business assets, for example.

Nothing happens to your crypto assets. Your assets are not stored on your computer or phone; they are on the blockchain, secured by the keys in your hardware wallet. You can simply download Ledger Live on a new device, connect your hardware wallet, and you will regain full access to your portfolio.

No. You can open Ledger Live at any time to check your portfolio balance and transaction history without your device being connected. You only need to connect your physical hardware wallet when you want to send funds, sign a transaction, or add a new account, as these actions require secure validation.

The "My Ledger" section is the device manager within the Ledger Live app. Here, you can update your hardware wallet's firmware, install and uninstall apps for different cryptocurrencies (e.g., the Bitcoin app, Ethereum app), and check your device's storage. It's the central hub for managing your hardware device's capabilities.

Yes. The Bluetooth connection on the Ledger Nano X is encrypted end-to-end. Only public data is transported via Bluetooth. The critical signing of a transaction always happens inside the device's Secure Element. Your private keys or seed phrase are never exposed over the Bluetooth connection, making it just as secure as using a cable.

Ledger Live supports over 5,500 coins and tokens, including major assets like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and many more. You can manage a vast portfolio directly in the app by installing the corresponding crypto asset app on your device via the 'My Ledger' section.

No, a virus cannot steal your crypto stored on a Ledger hardware wallet. All critical operations, like signing a transaction, require physical confirmation on the device itself. Your private keys never leave the secure chip on your hardware wallet. However, malware could try to trick you by showing a fake receiving address on your computer screen, so always verify the address on your Ledger device's screen before confirming.